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Technical support and knowledge base

Whether you need help in setting up your email accounts, want to know about web servers or need to get in touch with our support teams, you’ll find our support pages should help you out.


E-mail Setup in Outlook

You can have anywhere up to 20 email accounts set up for your domain. Each account holds a capacity of 20MB. If you require more email accounts in future please follow the same route as you have done today by requesting these here: Support Section

In order to allow you to get the best from these accounts we suggest you set them up to Outlook. However, you can also access them online using a browser. The link for this is below the step by step guide I have provided to assist you on setting your accounts up.

Step 1:

Select Tools> Email Accounts and it'll take you to the screen below. Select the appropriate option and proceed.

outlook setup

Step 2:

User Information:

  1. Your Name: this should be the name what you want to appear in the recipients inbox
  2. E-mail Address: This will be the email account we have set up for you.

Logon Information:

  1. User Name: this will be the email address we have set for you.
  2. Password: this will be the password we provided you with.

Server Information:

1. Incoming and Outgoing need to be set to either "mail.webcreationuk.com" or "mail2.webcreationuk.com" depending on where your emails are hosted.

Now click "More Settings"

outlook setup

Step 3:

Please make sure the box is checked next to "My outgoing server (SMTP) requires authentication"

outlook setup

Step 4:

Delivery: please make sure the box next to "leave a copy of this message on the server" is unchecked

outlook setup


You can access your accounts remotely via http://mail.webcreationuk.com/ or http://mail2.webcreationuk.com/ and use your email address and password to log in.

IMPORTANT: If your Internet Service Provider requires you to use their own specific Outgoing mail server, please follow their instructions.

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